Hanover Excess & Surplus

Property Loss Notice
Automobile Loss Notice
General Liability Notice

Welcome to the Claims Department at Hanover Excess & Surplus, Inc. We want our agents to know that we are here for them not only during a catastrophe but at any time their clients suffer a loss. It doesn't matter how severe or minor a loss is to us. They are all major to an insured. We take pride in the fact that we are able to assist insured's in their time of need and to give them some type of comfort and understanding during those trying times.

In order to expedite the claims process, we ask that you do not call in a claim. This delays not only the assignment of the claim but also delays the handling of others. We ask that you fax or email all claims to the Claims Department. Once you have done this please do not mail the loss to us. This causes duplication of assignments and therefore additional delays.

Claims Department fax number is 800-426-5566. Please feel free to fax to any of our fax numbers. Our additional fax numbers are 800-910-8157, 800-910-8136 and 800-910-8160.

Emails should be directed to claims@hanoverxs.com.

We understand there could be extrenuating circumstances such as you have no power due to a power outage. Of course, we will be more than happy to take the claim over the phone.

For your convenience the Acord Loss Notices are available on our site.

Please do not hesitate to contact our Claims Department at 800-672-9006, Ext. 6111 should you have any questions.

A Hurricane Watch is issued when a specific area is expected to experience hurricane conditions within 36 hours.

A Hurricane Warning is issued when a specific area is expected to experience sustained winds of at least 74mph within 24 hours or less.

With Hurricane season just around the corner, this is a good time to re-evaluate and re-stock our Hurricane Disaster Supply Kits. Here are just a few tips on what our supply kit should include.

Water-1 gallon per person per day for 3-7 days.
Food-enough for 3-7 days - Non-perishable/canned foods, baby food including formula, snack food, manual can opener, fuel for camping stoves if you have them, and propane for gas grills, paper plates and plastic utensils.
Blankets and Pillows
Wind up clock
Clothing-rain gear, sturdy shoes, gloves.
First Aid Kit, along with prescription drugs.
Special items for the elderly.
Toiletries, including personal hygiene items(disposable wipes are a must).
Flashlights and batteries, and don't forget to check the flashlight bulbs.
Battery operated radio, and lanterns with fresh batteries.
Cash-remember, if no electricity, your banks may be closed, and ATM's do not work without electricity.
Tarps and duct tape.
Important documents, such as insurance policies, and vehicle titles-place these in a waterproof container or watertight resealable plastic bag.
Fill up your vehicle gas tanks - remember, gas pumps operate on electricity.
Don't forget your pets - make sure you have plenty of food and water for them as well, or have made arrangements for their care.

Hopefully we will not need to put these to use this year, but it's better to be safe than sorry.

Important reminder - Hanover Excess & Surplus, Inc. has full claim adjustment and settlement authority under our Lloyds contract up to $30,000. This enables us to better serve our clients during their time of need.