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Welcome to the Claims Department at Hanover Excess & Surplus, Inc. We want our agents to know that we are here for them not only during a catastrophe but at any time their clients suffer a loss. It doesn't matter how severe or minor a loss is to us. They are all major to an insured. We take pride in the fact that we are able to assist insured's in their time of need and to give them some type of comfort and understanding during those trying times.
In order to expedite the claims process, we ask that you do not call in a claim. This delays not only the assignment of the claim but also delays the handling of others. We ask that you fax or email all claims to the Claims Department. Once you have done this please do not mail the loss to us. This causes duplication of assignments and therefore additional delays.
Claims Department fax number is 800-426-5566. Please feel free to fax to any of our fax numbers. Our additional fax numbers are 800-910-8157, 800-910-8136 and 800-910-8160.
Emails should be directed to claims@hanoverxs.com. Adobe Acrobat 9 is required to email these PDF forms. You can download and install Adobe Acrobat 9 here.
We understand there could be extenuating circumstances such as you have no power due to a power outage. Of course, we will be more than happy to take the claim over the phone.
For your convenience the Acord Loss Notices are available on our site.
Please do not hesitate to contact our Claims Department at 800-672-9006, Ext. 6111 should you have any questions.
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